Role: Property Management Administrator

Office: Alconbury

Salary: Competitive

Position

We are seeking a Property Management Administrator to join our team in Alconbury.

Key Responsibilities and Accountabilities

Assist Surveyors with the effective delivery of property management services and legal compliance across a diverse portfolio of commercial properties owned by various clients. Tasks to include but not limited to:

  • Building and maintaining relationships with clients, tenants and our supply chain
  • Assist with ensuring that all contractual KPI requirements are met or exceeded
  • Provide high quality of professional customer service to tenants, update and maintain current daily and tenant emergency contact list and tenant information manuals
  • Provide support by producing, modifying and / or distributing various reports, forms / spreadsheets, manuals, information packages and miscellaneous information
  • Process correspondence for tenants, contractors and other parties
  • Assist with effective monitoring of service charge budgets, liaising with both the facilities and accounts teams
  • Assist helpdesk with the scheduling of contractor work and coordinate with tenants where required
  • Manage processes for tenant applications to assign, sublet or alter
  • Maintain an electronic filing system
  • Assist with the monitoring of rent and service charges collection, working with credit controllers
  • Support the Facilities Team by following up on actions from audits and risk assessments, where required
  • Manage the preparation of client reports on a monthly or quarterly basis and to attend client meetings.

Skills & Experience

To be considered for this position, candidates should be able to demonstrate the following skills and experience:

  • Able to visit /inspect sites if required
  • Use of own vehicle with mileage reimbursed
  • Able to operate in an office environment or in multiple sites
  • Demonstrable understanding of health and safety in the workplace
  • Strong administrative, organisation and time management skills
  • Ability to work under pressure and to tight deadlines
  • A natural ability to get on with people. Open and friendly
  • Ability to prioritise own workload
  • Be able to learn and assimilate new ideas quickly and effectively
  • Flexible to working outside normal working hours
  • Willing to provide on-call cover – using company mobile if required.

Benefits

  • 23 days holiday
  • Staff can buy or sell up to 5 days holiday per year at 50%
  • Enrolled into Rapleys Stakeholder Personal Pension Plan
  • 50% off monthly gym membership
  • Discounts and savings from Perkbox
  • Cycle to work scheme.

Interested candidates should forward their CVs and covering letter to:

Fran Hibbert, Head of HR fran.hibbert@rapleys.com

Department: Property Management

Level Of Position: Adminstrator

Salary Range: Competitive