Carole joined Rapleys in January 2020 as the Head of Facilities Management, across multi-regional sites, within the wider Property & Asset Management team. Carole brings with her a wealth of experience managing diverse property portfolio’s within the commercial, retail, industrial and residential sectors.

Other experience includes preparation, monitoring and reconciliation of Service Charge budgets, plus the management and monitoring of health and safety compliance.

Notable projects include the transfer of a £250,000 service charge property from Midlands to the North West region. This was instructed based on personal management of the site and direct involvement with the client.

Furthermore, Carole took over a mixed portfolio of non-compliant properties and raised Statutory Compliance from 65% to 85% over a 3 month period. Carole has a further proven track record of adding value to property portfolio’s for clients. A key example being when she achieved a savings of c£500,000 across an entire portfolio by consolidating a number of key facilities management contractor costs.

Carole has managed Beetham Tower in Manchester, a highly prestigious mixed-use property with a hotel and residential apartments (including some confidential and high-net residents). She also managed the prestigious Cube in Birmingham, which is a mixture of residential and commercial.

Jennifer joined Rapleys in September 2019 as an Assistant Property Manager based in the Birmingham office. Jennifer has a strong background in residential property management with over 8 years experience in this sector.

Jennifer has a practical and pragmatic approach to property management but also has the ability to think outside of the box when it comes to problem solving. At Rapleys, Jennifer hit the ground running to assist a client with over 40 dental practices across the UK. In her first two months Jennifer streamlined the processes for this client. She maintains a daily involvement overseeing the works at the properties and keeps the client informed. The level of outstanding repair works for this client has since more than halved and the client’s feedback has been incredibly positive.

Jennifer offers a high level of care and efficiency in her work making clients and tenants alike feel valued and having trust in the service provided by Rapleys.


Jeevan joined Rapleys in September 2018 as a Planner, based in the Birmingham office. Prior to joining Rapleys, Jeevan completed an MSc in Urban and Regional Planning at the University of Birmingham, achieving a distinction grade. This further enhances a BSc (Hons) in the same field and he is now working towards gaining chartered membership to the RTPI.

Jeevan has previous private sector experience within two large property consultancies in Birmingham. In his current role, he assists in the preparation of planning appraisals, submission of planning applications and the discharge of conditions, with a particular focus on residential and residential-led mixed-use developments.

Being commercially aware, with a strong understanding of the evolving planning policy context and development activity in the West Midlands, allows Jeevan to provide sound and reliable advice to clients on a variety of planning related matters.

Matthew joined Rapleys in July 2018 and holds the position of Senior Surveyor in the Retail & Leisure Group. Prior to joining Rapleys he predominately worked in the retail sector, advising client’s on Shopping Centre and High Street disposals. Other duties in his previous role consisted of disposal work for a number of national Banks.

Matthew advises clients on the disposal of development sites and in town schemes. He currently acts for Co-Operative and Rutland Cycles, amongst others on the acquisition side.

Jason Mound leads the Land Development Project Management service offering having started with Rapleys in July 2018. Jason previously worked with national regeneration specialist St Modwen Properties plc and since led Atkins Land Development consultancy, also having worked previously in design and build contracting.

Jason offers clients land development management services through the full spectrum of development including due diligence, acquisition, planning, delivery and estate management phases helping optimise land assets. Jason’s key experience is in infrastructure planning and delivery, managing multi-disciplinary design teams and helping clients to de-risk their land assets, thus enabling land for development whether through sale of serviced land parcels or joint ventures with housing partners.

This service, coupled with Rapleys strategic land and planning consultancy, offers clients a unique insight in bringing forward land for development. Jason is currently supporting master developers and land owners on strategic land developments across the UK including Millbrook Park in Mill Hill and Canford Park in Poole.

Jonathan joined Rapleys in June 2018 as a surveyor in the Retail & Leisure team based in the Birmingham office.

Prior to joining Rapleys, Jonathan was employed in a client side role acquiring multi-site retail locations which also included the co-ordination of the store design and build process. Other duties consisted of ongoing estate management duties and day to day franchisee liaisons.

An experienced senior manager who has worked across both public and private sectors with particular emphasis on property and facilities management.

Previous roles have included leading an integrated support service to a major corporate occupier client with over 300 sites in the UK.

Mark is commercially aware, having had profit and loss responsibility for multi-site operations.

Extensive experience of being the senior lead for clients and being their interface between occupiers, suppliers and other professionals.

Mark is adept in understanding varying client business requirements and implementing property asset management strategies unique to each specific client, whether they be investors and/or occupiers.

Alfred joined Rapleys in May 2016 to establish and head the practice’s Birmingham office and national retail & leisure development team. With the acquisition of Bartlett Property, Rapleys now has in Alfred, over 25 years experience in the retail, roadside and trade park sectors having advised clients on the development, investment and asset enhancement of their holdings.

Alfred advises retailers, restauranteurs and developers on the transaction and development of out of centre and neighbourhood schemes. He currently acts for Burger King, Co-op and Topps Tiles, amongst others, on the occupational side, and for major developers and funds in sourcing and developing sites on a national basis. Alfred’s department is currently advising on retail park developments in Dudley, Durham & Stourbridge and on local centre retail schemes in Moseley, Northampton and Coventry.

Alfred is able to bring a clear and innovative approach to clients’ instructions. His board level operational experience means he is able to quickly understand the client’s objective and the need to return value.




Sarah joined Rapleys as an Associate in 2011, being promoted to Partner in 2015. She works nationally with a wide range of clients dividing her time between the Bristol and Birmingham offices. Prior to joining Rapleys, Sarah had worked in consultancy in Swindon since the late 1990s and has more than twenty years experience as a professional planner.

Sarah has advised a range of private sector clients across a variety of sectors including Taylor Wimpey, Persimmon homes, Redrow, Bellcross Homes, Commercial Estates Group, Associated British Foods, Wrenbridge Estates, Gallagher Developments and the Jockey Club. High profile planning projects including:

  • 4,500 dwelling/mixed use urban extension to Swindon (Wichelstowe) for Taylor Wimpey
  • 5,000 sq m extension to a pharmaceutical factory in Swindon
  • Regeneration and redevelopment of former British Sugar refinery in York for 1,100 dwellings
  • Promotion of a 4,500 dwelling garden village at Colworth, Bedfordshire for Wrenbridge/Unilever
  • Regeneration and redevelopment of former factory site for B1/B8/5,600sq m Asda store at Worksop for CEG

Sarah has significant experience in managing and leading multi-disciplinary teams on a wide range of major (and minor) projects, with particular emphasis on largescale residential/mixed use/commercial (non-retail) schemes. Sarah’s specific area of knowledge is Environmental Impact Assessment (EIA) where she has over twenty years of experience of advising, managing and co-ordinating Environment Statements to accompany planning applications.