Head of Facilities Management

Carole joined Rapleys in January 2020 as the Head of Facilities Management, across multi-regional sites, within the wider Property & Asset Management team. Carole brings with her a wealth of experience managing diverse property portfolio’s within the commercial, retail, industrial and residential sectors.

Other experience includes preparation, monitoring and reconciliation of Service Charge budgets, plus the management and monitoring of health and safety compliance.

Notable projects include the transfer of a £250,000 service charge property from Midlands to the North West region. This was instructed based on personal management of the site and direct involvement with the client.

Furthermore, Carole took over a mixed portfolio of non-compliant properties and raised Statutory Compliance from 65% to 85% over a 3 month period. Carole has a further proven track record of adding value to property portfolio’s for clients. A key example being when she achieved a savings of c£500,000 across an entire portfolio by consolidating a number of key facilities management contractor costs.

Carole has managed Beetham Tower in Manchester, a highly prestigious mixed-use property with a hotel and residential apartments (including some confidential and high-net residents). She also managed the prestigious Cube in Birmingham, which is a mixture of residential and commercial.