Facilites Helpdesk Supervisor

Jay joined Rapleys in 2015 as facilities helpdesk supervisor in the property management team.

Jay is responsible for the management and operation of the facilities helpdesk, overseeing the efficient handling of all calls and emails from landlord and occupier clients, their customers, suppliers and other third parties on a wide variety of issues including but not limited to maintenance and repairs, emergencies and general ad hoc enquiries.

In addition to this, Jay is responsible for overseeing and supervising the other facilities helpdesk operators, both office and field based.