What we do
Facilities Management
Receive quality advice to ensure your properties continue to deliver for your tenants in compliance with latest regulation and best practice
Facilities Management
Trust that your property is being operated in a safe and secure manner, in line with all regulatory and legislative requirements, and with a focus on driving value, reducing risk and improving on industry standards.
Our team of expert facilities managers provide operational support to all properties under management, supporting our clients with up-to-date and forward-thinking advice. We support our clients through the provision of health and safety compliance, with IOSH trained team members, services and utilities procurement, property inspections, occupier engagement and advice on planned preventative maintenance.
All properties are efficiently and effectively mobilised, including regular communication with all relevant stakeholders, to provide a smooth handover. Where present, on-site staff deliver a proactive, not reactive, service supported by a 24-hour HelpDesk to ensure any emergencies are dealt with as quickly as possible. We strive to deliver value to you through regularly reviewing suppliers and implementing performance-based contracts incorporating best practice, and our Approved Contractor Scheme ensures all service providers are fully compliant with current legislation and committed to delivering best-in-class service.
Our Facilities Management Services:
Our total facilities management service has been established to provide strategic consultancy and delivery service that seeks to seamlessly connect people to both their internal and external environments, whilst providing value for money and a best-in-class service.
We work in partnership with our contracted sites and supply chain partners to deliver long-term cost effectiveness with an innovative approach to service provision. We achieve this by delivering a robust planned preventative maintenance regime to ensure that every asset is working to its optimum levels at all times.
We continually evaluate and develop our service to align them with best practice approaches and to ensure that they are compliant with the latest legislation. Our focus is to build and maintain strong relationships with our clients and their customers/tenants.
Our services include:
- Preventative maintenance planning
- Stakeholder consultation
- 24/7 customer helpdesk
- Health & Safety monitoring and client reporting
- Sub-contractor procurement
- Utilities procurement
- Servicing and maintenance
- Electrical engineering
- Heating, Ventilation, and Air Conditioning
- Combustion
- Condition and dilapidations surveys
- Drone surveys
- Building fabric
- Projects and contract mobilisation
- Concierge and security
- Internal and external cleaning
- Grounds Maintenance
Why Rapleys?
We value our clients and work hard to create long-term, sustainable relationships through the provision of excellent communication, knowledge sharing and collaborative working. We focus on delivering innovative solutions and excellent client service whilst offering tangible ‘added value’ cost savings where these can be identified.
The safety of our clients, your customers/tenants and our staff is always front of mind; we operate under a ‘come to work safe, go home safe’ approach.
We bring:
- Industry-leading Health & Safety monitoring and fully transparent client reporting
- An exemplary Health & Safety track record guided by our in-house and external advisers
- Continued investment in new technology, embracing innovation across the business
- Experience in Hard FM service delivery for blue-chip clients to SFG20 guidelines, HTM and SHTM
(for Scottish healthcare), and JSP (for Ministry of Defence) - A demonstrable track record of reduced reactive call rates due to our consistently high
maintenance standards - Proven delivery of Soft FM services for blue-chip clients to BICS 2015 standard
- A dedicated facilities/contracts manager on every contract
- A single point of contact for all enquiries
- Active delivery of sustainable solutions across all services
FAQs
Facilities management is the coordinated operation, maintenance and support of a property to ensure it remains safe, compliant, efficient and well managed. At Rapleys, we focus on reducing risk, improving standards and helping clients deliver long term value from their buildings.
Hard facilities management relates to the physical systems and fabric of a building, such as electrical engineering, heating, ventilation, air conditioning and maintenance. Soft facilities management covers services that support the day-to-day experience of occupiers and visitors, including cleaning, concierge, security and grounds maintenance.
Our services include:
• Preventative maintenance planning
• Stakeholder consultation
• 24/7 customer helpdesk
• Health & Safety monitoring and client reporting
• Sub-contractor procurement
• Utilities procurement
• Servicing and maintenance
• Electrical engineering
• Heating, Ventilation, and Air Conditioning
• Combustion
• Condition and dilapidations surveys
• Drone surveys
• Building fabric
• Projects and contract mobilisation
• Concierge and security
• Internal and external cleaning
• Grounds maintenance
Effective facilities management helps ensure a property is safe, compliant and performing as efficiently as possible. It also supports occupier satisfaction, reduces reactive issues and protects long term value through proactive maintenance and strong supplier management.
A business should consider outsourcing facilities management when it needs specialist expertise, reliable compliance support, efficient supplier management or a more proactive approach to property operations. Rapleys provides dedicated facilities and contracts management support, giving clients a single point of contact and access to experienced professionals. If you’d like to enquire about our Facilities Management Services, please contact the team today.
Jen Goode
Headteacher, Longford Park School
We just wanted to say a huge thank you for all the support, hard work and time that you have put into creating our new room at Longford. It hasn’t always been a smooth path but you have been relentless in your perseverance and dedication to get the job completed. We appreciate all your efforts.
Josh Dutfield
CEO, Axminster Group
Axminster Group have a longstanding relationship with Rapleys (and CSJ Planning beforehand) and commend them for their consistently high standard of advice across our property portfolio. Their professional, proactive approach and in-depth planning expertise have added value at every stage, from strategic advice through to successful delivery. The team’s clear communication, responsiveness, commercial awareness, and ability to navigate complex planning challenges have been important in achieving both positive and timely outcomes for our range of sites.
Claire Willetts
Executive Director of Property & Environment, University of West London
Working with Victoria Bennion over the past two years has been a pleasure. Her advice is always measured and reasonable and her relationships with the planning authorities undoubtedly contribute to their successes. Victoria is responsive and professional and a welcome part of our project team.
Get in touch
Key contacts
Gain national and local expertise through our multidisciplinary teams of experts.
Our track record
Private Landlord
Central London prime mixed-use building
Providing best practice facilities management services for a mixed-use central London building
Related News
FM may not be the sexiest topic but it sure helps assets increase in value
Published in Facilities Management Journal on 9 September 2024 Much focus has been on the need for customer experience, amenities and services in schemes in order to both attract and retain tenants, yield income and add value to developments – particularly in the BTR and prime offices world.
