Track record

Housing Consultancy services, Aberdeenshire

Castlehill Housing Association

Provided stock condition surveys and EPCs for a portfolio of over 2,800 properties

Housing Consultancy

Service

Residential

Industry

Martin Gladwin

The project

Rapleys Housing Consultancy was commissioned to complete a 100% external and 20% internal stock condition survey and 300 Energy Performance Certificates to a portfolio of over 2,800 properties in Aberdeenshire.

The portfolio was geographically very diverse with many properties in remote rural locations, requiring additional focus by Rapleys on dynamic and proactive resident engagement to maximise access. Working in close partnership with our client, we contacted many hundreds of residents in advance of our visits to arrange access.

Rapleys achieved over 75% first-time access using our intensive communication processes and successfully completed all stock condition surveys and EPCs within 11 weeks. We achieved 100% customer satisfaction feedback from our stock condition survey work, fully endorsing our communication processes and the highest levels of customer care provided by our expert team.

Rapleys provided presentations to our clients Board and Senior Leadership Team during and on completion of all survey work. Our commitment to partnership working ensured a full understanding of project progress, results and impact for our client and all stakeholders.

All survey data was successfully migrated into our clients Asset and Housing Management System, including over 5,000 photographs. We completed extensive property-by-property data modelling and investment profiling work to develop comprehensive 5- and 30-year capital planned investment programmes across the entire portfolio, ensuring investment programmes provided a cost-effective and logistically efficient delivery programme to rural and urban properties alike.

Our solution

Dedicated and experienced team completed over 650 surveys and 300 EPCs across an extensive geographic area in 11 weeks
Over 75% first-time access was achieved due to intensive engagement activities by Rapleys Resident Liaison team
Exceptional levels of survey data including Scottish Housing Quality Standard and Safety issues
100% of residents provided ‘Very Satisfied’ responses to our questionnaire
Rapleys prepared 5- and 30-year programmes of Capital Investment in partnership with our client, ensuring confidence in delivery, budgets and asset planning
Rapleys provided presentations to our clients Board and Senior Leadership Team during and on completion of all survey work. Our commitment to partnership working ensured a full understanding of project progress, results and impact for our client and all stakeholders