Track record

Housing Consultancy services for a client portfolio

Folkestone & Hythe District Council

Provided stock condition surveys for over 3,200 properties

Housing Consultancy

Service

Residential

Industry

Martin Gladwin

The project

Rapleys Housing Consultancy was commissioned to complete a 100% external and 90% internal stock condition survey of our client’s housing portfolio of over 3,200 properties and complete over 1,500 Energy Performance Certificates to residential properties that did not currently have a valid EPC.

We undertook the surveys in two stages, initially completing 100% of external and 73% of internal surveys. We worked in close partnership with the client to engage with the remaining ‘difficult to access’ properties, deploying intensive resident communications including text messaging and proactive targeted telephone calls to arrange appointments.

Our second stage of surveys achieved access rates of 93% across the portfolio, testimony to our proactive approach to resident engagement, exceeding the clients’ expectations and delivering exceptional levels of property survey data.

We also completed over 1,400 Energy Performance Certificates, providing vital information to inform the clients approach to delivering significant energy efficiency improvements in line with their Net Zero Carbon programmes.

All surveys were completed using Rapleys bespoke stock condition survey application and all stock condition survey and EPC data was successfully migrated to the client’s asset management database on completion, including over 15,000 photographs.

Our solution

Exceptional levels of survey data, exceeding client requirements
Rapleys bespoke stock condition survey application ensured high quality, consistent and accurate data collection
Proactive and intensive resident engagement enabled Rapleys to achieve over 93% access
Rapleys Domestic Energy Assessors completed over 1,400 EPCs
Rapleys prepared 5, 10 and 30-year programmes of Capital Investment in partnership with our client based on exceptional levels of real data, ensuring confidence in delivery, budgets and asset planning.